Sunday, January 3, 2010
Beauty Warning: Bloomingdale's funny business
Bloomingdale's, one of the world's most recognised department stores, has a tendency to be flaky (or should we say, down right awful) about online orders. Bizarre business practices seem to occur quite frequently in their beauty section, where items that are long out of stock will be proudly listed on the page as in stock and happily added to one's order. Of course, random cancellation of items will occur not long after, leaving the buyer feeling gipped and angry. I recently made a purchase of six items on their website and had four (yes, the bulk of my order) rudely removed with a set of four emails (because they send them all separately, quite annoying). When I went to check the item's pages, they were all displayed as being in stock and ready to ship. Wasn't I just informed that they are not in stock? Customer service is non-responsive, puts you on hold for ridiculous amounts of time and I have been told three different things each time I call (or the customer service people actually say they "don't know", when it's their JOB to know). Fellow beauty lovers, don't deal with the drama of Bloomingdale's.com and go to Nordstrom or Sephora.
*note: Now FIVE out of my six items have been cancelled. It's like rolling dice there people. Not a pleasant shopping experience.
Posted by Robyn at 10:05 PM